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DeepSeek says API outage hit service, promises full refund

NewsFeeds update

DeepSeek product department employee Tianyi Cui said the company's API service system suffered an outage between 08:11 and 05:04 UTC on 15 October 2026, leaving the API unavailable. DeepSeek apologised and promised a full refund.

AIPANewsAINeutral

Read the original on PANews

The story so far: DeepSeek outage

DeepSeek's web, app and API interfaces went down on 15 October with 'server busy' messages and were restored after about five hours. On 3 November chat, the V4 Pro API and the V4.1 Flash API were again partly unavailable, and the company says it is investigating.

  1. DeepSeek users report server unavailable errors

    Users on social media reported that DeepSeek showed 'server temporarily unavailable' or 'server busy' messages in the morning. A reporter found both the web and mobile chat pages failed to respond normally.

    AIOdailyAINeutral

  2. DeepSeek says web and API services restored after about five-hour outage

    DeepSeek's web, app and API interfaces went down on the morning of 15 October, with users seeing "server busy" messages and some conversations cut off. The company's status page shows systems operating normally again after an outage of about five hours.

    AIPANewsAINeutral

  3. DeepSeek refunds API users for past three days after outage

    DeepSeek is refunding all API users for fees incurred on its API platform over the past three days, market reports said. The move follows an outage of about five hours that day; the reason, scope and timing of the refunds have yet to be officially confirmed.

    AIOdailyAINeutral

  4. DeepSeek says API outage hit service, promises full refund

    DeepSeek product department employee Tianyi Cui said the company's API service system suffered an outage between 08:11 and 05:04 UTC on 15 October 2026, leaving the API unavailable. DeepSeek apologised and promised a full refund.

    AIPANewsAINeutral

  5. DeepSeek says it is investigating chat outage

    DeepSeek's chat function was unavailable on 3 November, showing a server-busy message, and its status page reported partial outages of its website and API from 16:58. Affected services include chat, the DeepSeek V4 Pro API and the DeepSeek V4.1 Flash API, and the company says it is investigating.

    AIChainCatcherAINeutral

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Every update is a short rewrite, by AI in our own words, of a flash from the outlet named on it, credited and linked. Updates are joined into one story by AI; our editors can change a story’s name or take an update out. Not investment advice.